Blowing my own trumpet (again.. sorry)

Hello dear readers, apologies for the lack of blog recently, but I wait till something that I hope will be of interest to you happens, and now I have a fair few things I can tell you about!

Firstly, a couple of weeks ago I had some good news. My ex team leader nominated me for an award for the hard work I have put in recently.. Here is what she said!


For her involvement in setting up the renewal letter process for the Carrier and Broker team:

Anna was involved in mapping the current process to identify improvements that could be made
Suggested that we use an outside company to print off the application forms – they would look professional, release time taken to print them off ourselves, cut down on paper, free up the printers.

She suggested trying to cut down on the paper used which meant us using A4 envelopes at a cost of 56p each to post.

Was involved in writing a new letter which included Online registration as an option. This resulted in only 1 sheet of paper being used (down from 13 sheets per pack) which enabled us to use the stuffer in facilities (saving time) and using a normal envelope (reducing postage cost to 28p per item (halving the postage costs).

With nearly 19,000 letters going out since the beginning of Sept this is a saving of around £5500 in postage alone without including savings in paper and time.

These improvements have reduced our environmental footprint (less paper), costs (postage & paper), customer service (improved letter and more choices in registration methods).

Anna has continued to monitor the process, keeping detailed spreadsheets of what has been sent when and feeding this back to the Team Leader.

She has also assumed responsibility for the printing of the letters (around 1500 per week).

She has also suggested a project to monitor the impact of these letters and give us details of when customers actually register (is the 1 month letter more effective than the 6 month letter) -she is in the process of setting this up.

In summary Anna has put a lot of work into setting up and driving this process improvement which has been a huge benefit in terms of reducing cost, time spent sending out packs, more efficient process and a better service to our customer as well as the environmental impact of reducing our paper usage.

Whoohoooo!

I got a £50 gift token for our local shopping mall (Meadowhell.. err I mean Meadowhall). Not sure what I will spend it on yet, but it might be spent on Saturday :-)